8020Info specializes in strategic planning, public consultation/ research, & marketing communications.
8020Info specializes in strategic planning, public consultation/ research, & marketing communications.
See our 8020Info Water Cooler for the latest highlights of interest to managers and leaders.
Blog Archives
Vol-21_No-8_June_07-2021
In this 8020Info Water Cooler we look at hybrid approaches to remote and on-site work, changing change management, a model for looking at pain points in customer experiences, focusing on SEO, and the dangers of “drift” in decision-making. Enjoy!
Four Buckets for Hybrid Return to Work
Why Change Management Has to Change
The Best Know the Best
Search Engines Can Power Your Brand
Three Levels of Customer Experience
Are You Drifting?
Reading: Information Graphics | The Heart of Business
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Tagged change management, customer experience, decision-making, drift, hybrid model, recruitment, return-to-work, SEO
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Vol-21_No-7_May_17-2021
In this 8020Info Water Cooler we explore categories for performance evaluation, metrics for remote work, tips on improving diversity practices, structuring FAQ pages and countering the pandemic mood of languishing. Enjoy!
Measuring Remote Work Performance
The Blah you’re Feeling is Languishing
Tips to Better Structure Your FAQ Page
Two Simple Changes to Improve Diversity
Categories for Employee Evaluation
Poker Tips for Playing Your Pandemic Hand
Reading: The Great Mental Models | Better, Simpler Strategy
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Tagged decision-making, diversity, evaluation, FAQ, flow, languishing, mental models, pandemic, performance, web design
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Vol-21_No-6_Apr_26-2021
In this 8020Info Water Cooler we consider the value of recognizing service to the public, advertising that charges like a rhinoceros, tips for starting up, avoiding a tug-of-war during change, and improving through less, not more. Enjoy!
The Power of Recognizing Service to Others
Tips for Rhinoceros Marketers
Get a Grip on your Tongue
Avoid “Tug-of-War” Change Management
Key Principles for Starting Up
Try Subtracting, Not Adding
Reading: Evolution of Everything | World Without Email
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Tagged change management, communications, design, email, employee recognition, evolution, leadership, marketing, start-up
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Vol-21_No-4_Mar_15-2021
In this 8020Info Water Cooler we focus on persuading those who seem unpersuadable, gaining clarity, website focal points, brainstorming, insights on creativity and negotiating arguments. Enjoy!
Persuading the Unpersuadable
Gaining Clarity in the Pandemic
The Five Focal Points of Websites
Does criticism help or hinder brainstorming?
Lessons in Creativity from Da Vinci
Negotiating from a “One-Up” Position
Reading: Beyond Burnout & Rules of Contagion
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Tagged brainstorming, conflict, creativity, gaining clarity, negotiation, persuasion, website
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Vol-21_No-3_Feb_22-2021
In this 8020Info Water Cooler we share insights for assessing and dealing with burnout, conflict, remote teams, the discomfort of bold plans for change, and anticipating customer needs. Enjoy!
Burnout and the Pandemic
How to Build Culture on a Remote Team
Great Businesses Anticipate
How to Handle Arguments
Questions to Self-Assess Burnout
Aim for confidence in your plans, not comfort
Reading: Conflicted and Never Split the Difference
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Tagged Burnout, change, negotiations, pandemic, planning, Remote teams
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Vol-21_No-2_Feb_01-2021
In this 8020Info Water Cooler we focus on anticipating behaviours in a post-pandemic world, matching leadership styles to organizational cultures, adding science to start-up methods, managing change in low-trust circumstances, and the Law of Triviality. Enjoy!
Clues to Your Post-Pandemic Future
Matching Leadership Styles to Organizations
Is there a Formula for Start-Up Success?
The Truth About Why People Buy
Coping with the Law of Triviality
When Trust Is Low, Take Simple Concrete Action
Essentialism and Data Detective
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Tagged behaviour, change management, Law of Triviality, leadership, post-pandemic, start-up, strategy, trust
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Vol-21_No-1_Jan_11-2021
In this 8020Info Water Cooler we share insights on decision-making, myths about strategy, HR trends, questions for reflection on 2021 goals, building resilience and audience-calibrated communications. Enjoy!
Barack Obama on Decision Making
Five Myths about Strategy
Building Focus and Resilience in 2021
Top HR Trends for 2021
David Allen’s Questions for the New Year
Audience-Centred More Than Ever
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Tagged audience-centred, communications, decision-making, goals, GTD, hr, resilience, strategy, trends
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Vol-20_No-17_Dec_14-2020
In this 8020Info Water Cooler we look at the value of a “frictionless mind”, ways to pitch a game-changing idea, steps to rest, reflect and refocus after this pandemic year, improve virtual engagement and performance reviews, plus our annual year-end shout-out. Enjoy!
Three Steps to Find Meaning From 2020
A “Frictionless Mind” Helped in 2020
Improving Your Virtual Engagement
Grace & Accountability in Performance Reviews
7 Ways to Sell a Game-Changing Idea
What We’re Reading
Our 2020 Year-End Shout Out
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Tagged 2020, frictionless mind, pandemic, performance, pitching ideas, reflect, refocus, shout-out, virtual engagement
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Vol-20_No-16_Nov_23-2020
In this 8020Info Water Cooler we focus on pandemic leadership styles, taming Zoom, job impact statements, email marketing tips, 10 commandments for empowerment, and reducing unforeseen surprises in a complex operating environment. Enjoy!
The Best Pandemic Leadership Style
The Three Rules of Zoom
The Value of Job Impact Statements
Improving your Email Marketing
The 10 Commandments of Empowerment
System Surprises and Unintended Consequences
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Tagged complex systems, email marketing, empowerment, job impact statements, leadership styles, pandemic, unintended consequences, Zoom
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