8020Info specializes in strategic planning, public consultation/ research, & marketing communications.
8020Info specializes in strategic planning, public consultation/ research, & marketing communications.
See our 8020Info Water Cooler for the latest highlights of interest to managers and leaders.
Blog Archives
Vol-19_No-07_May_13-2019
In this 8020Info Water Cooler we look at the challenge of managing the pace of change at your organization, ways to map customer experience and service blueprints, improving how you post jobs, the value of being direct, and a model for strategic action — the OODA Loop. Enjoy!
The Pace of Change
Hold Back on Advice and Ask Questions
Subtlety Can Be Overrated
Why You Lack Job Applicants
The Model: OODA Loops
Mapping Client Experiences
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Vol-19_No-06_April_22-2019
In this 8020Info Water Cooler we discuss how to fix common onboarding mistakes, the benefits of adding walking meetings into your day, what your business card should look like, and we walk through three steps for change. Enjoy!
Improving Your Onboarding
Yes, You Need A (Top-Flight) Business Card
“Wise” Sayings To Stop Saying
Insert A Walking Meeting In Your Day
The List: Novels With Ethical Lessons
3 Steps For Change
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Tagged Adages, Business Card, change, ethics, meetings, onboarding
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Vol-19_No-05_April_01-2019
In this 8020Info Water Cooler we offer two approaches to strategic planning as well as tips from a top stupidity expert, how to deal with liars, and the impact of personality on employee engagement. Enjoy!
The Five Ws Of Strategic Planning
Personality And Employment Engagement
How To Reject A Strong Job Candidate
Provide Opportunities For Integrity
The List: Tips From A Top Stupidity Researcher
Presenting Strategic Choices
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Vol-19_No-04_Mar_11-2019
In this 8020Info Water Cooler we discuss flywheels and how to build these drivers of organizational momentum, questions to identify strategic thinkers, injecting artistic approaches into your work, and triggers for rethinking your organizational structure. Enjoy!
The Jim Collins Flywheel
Screening Job Candidates For Strategic Thinking
Find Your Artistry
Signs Of Machiavellian Personality Disorder
The Model: Building Your Flywheel
Triggers For New Organizational Structure
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Vol-19_No-03_Feb_18-2019
In this 8020Info Water Cooler we focus on insight-producing questions — questions to explore complex issues, balance personal interactions, dissect decisions and outcomes, hire more effectively, and chill out heated conversations. Enjoy!
The Good, The Bad, And The Decision
A Big Question To Ask Regularly
Questions For Small Business Hiring
Dissecting The Heated Conversation
Six Types of Socratic Questions
It’s All In The Timing
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Vol-19_No-02_Jan_28-2019
In this 8020Info Water Cooler we look at how long it takes to develop strategy, questions to help teams succeed, the risk of cyber threats, and two novel brainstorming techniques. Enjoy!
You Don’t Crank Out Strategy
The Eight Team Roles
Beware Of Cyberattacks Even If You’re Small
Two Unusual Brainstorming Techniques
The List: Questions For A New Team
Don’t Give Up Too Early
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Vol-19_No-01_Jan_07-2019
In this 8020Info Water Cooler we share tips on planning for the new year, voice-activated technologies, four “Rules of Waiting”, and a model of work arrangements for the pool of talent past retirement age. Enjoy!
Planning For The New Year
There Is No Requirement To Plan
Developing An Ethical Plan For 2019
The Non-Waiting Game
Work Arrangements For Older Employees
Voice-Activated Devices
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vol-18_no-17_Dec_03-2018
In this 8020Info Water Cooler we discuss dealing with four types of difficult behaviour, customer decision fatigue, ways to improve your hiring, and a new feature called “The List” — in this issue, it’s a short list of how perfectionists get in their own way. Season’s greetings to all our clients, friends and readers of The 8020Info Water Cooler. Enjoy!
Dealing With Difficult People
Overcoming Your Customer’s Decision Fatigue
How To Improve Your Hiring
Making Flexibility Work
How Perfectionists Get In Their Own Way
Our 2018 Year-End Shout Out
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vol-18_no-16_nov_12-2018
This edition of the 8020Info Water Cooler marks issue #300 — a major milestone for us. It represents more than half a million words shared on a tri-weekly schedule since our first edition was published April 30, 2001.
Our goal has always been to bring you actionable insights relevant to your leadership in non-profit, public sector and small business organizations. After going through our library of past articles, we are pleased to share some favourites — our own, and many based on reader feedback.
Thank you for your continuing interest in our newsletter. Enjoy!
Six Key Leadership Decisions
Four Levels of Culture Change
Questions For Reviewing Marketing Materials
Strategy’s Companion… Change
For Focus, You Must Dare To Say No
Thanks for the Feedback
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Tagged change, communications, culture, decisions, leadership, marketing, productivity
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vol-18_no-15_oct_22-2018
In this edition of The 8020Info Water Cooler we discuss how doubt affects decision making, the benefits of being a “caring coach” for customers, the downside of to-do lists, and ways to keep learning at work. Plus, we invite your input for our special 300th anniversary issue of The 8020Info Water Cooler. Enjoy!
Doubt And Decision-Making
Become The Caring Coach
Why To-Do Lists Cause Distress
Try The Five-Hour Rule
Overcoming Barriers To Learning
Input For Our Next Issue
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