8020Info Capsule Topics Enjoy these one-page capsule summaries on a variety of human resources, marketing, information/communications technology and management planning problems and issues. They will give you a brief introduction to the types of information and tools available at 8020Info. Human Resources Recruitment Interviewing Retention Performance Management Rewarding Performance Training and Development Working Environment Discipline and Dismissals Marketing A Framework for Marketing Permission Marketing One-to-one Marketing Taking Internet Marketing to the Next Level Viral Marketing Information/Communication Technology Building a Website Building an E-commerce Site Going Online Taking Internet Marketing to the Next Level Management Advisory Boards       We will be posting additional capsules on management planning and strategy topics in the near future.