The 8020Info Water Cooler
Highlights from the latest information for managers, leaders and entrepreneurs
October 26, 2009 -- Vol. 9 No. 15
1. Six Laws Of The Saver Soldier
If you want to help your company make a difference, best-selling author Tim Sanders says that you have to become a Saver Soldier: A highly motivated individual who leverages work as a platform to help save the world. In his case, that meant abandoning the dog-eat-dog mentality he had inculcated over the years and adopting a relationship-based perspective. In Executive Excellence, he offers these Six Laws Of The Saver Soldier:
- The Law Of The Ledger: Even if you want to do good, you will need to succeed financially to maintain your credibility and support a thriving organization.
- The Law Of Interdependence: The strength of an individual depends on the strength of the greater community.
- The Law Of Abundance: There is always enough of whatever is needed to go around. Those who see life from the vantage point of abundance can find contentment and happiness rather than be dragged down by envy.
- The Law Of Reciprocity: People will give back what they are given. When you do the right thing for another person or your community, you will be repaid, through loyalty, useful feedback on improving your firm, or referrals.
- The Law Of The Long View: When making any decision, consider the long-term implications -- the chain reactions that result.
- The Law Of The Last Mile: If you don't finish what you start, you might as well not start at all. That means focusing on the last mile -- the final few action items required to turn an idea into reality.
2. Conventional Marketing Wisdom To Avoid
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In some cases, following the conventional wisdom is worthwhile. But in other cases, it can lead you astray. In MIT Sloan Management Review, David Corkindale, a professor of marketing at the University of South Australia's International Graduate School of Business, warns you to be wary of these shibboleths:
- To succeed in a market, a company needs to differentiate its product from those of its competitors: The humble but legendary Toyota Corolla didn't have anything unique about its features. But it became one of the most popular cars in the world. "What most customers want is not more differentiation but products and services that are simply better at providing the routine things they expect when they make a purchase," he writes.
- Marketing is all about hunting and capturing clients: These days, in the Internet Age, often the company is the prey, while the prospect does the hunting. With vacations, for example, many people hunt out -- and customize -- the vacation they want. Make sure those hunters can find you easily on the Internet.
- Loyal customers are the most valuable: This is true in some markets, but not in others. An analysis of the loyal buyers of an old-fashioned spirit drink, for example, found that many were older women who only bought a small bottle every other year around Christmas. Make sure your loyal customers are highly profitable.
3. Look For The Second Right Answer
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Creative consultant Roger von Oech says his motto is "Look for the second right answer." Too often, he notes on MarketingProfs.com, we grasp at the first answer that comes our way.
But when looking for information, his motto reminds him to dig deeper, which pays dividends. When he is trying to be creative, the motto playfully reminds him to put the ideas in his head in unusual contexts to give them new meaning. When he is evaluating concepts, it urges him not to get stuck in the negative and not to fall in love with one approach. "And when I'm implementing ideas," he notes, "it reminds me that if one way doesn't work, a different one just might and to act accordingly."
4. Use Jump, 1-2-3 For Disruptive Questioners
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If you make a carefully crafted presentation, the impact you are seeking can fall apart if you get derailed by a disruptive or negative questioner with their own agenda. On MorningstarAdvisor.com, investment advisor Helen Modly recommends a Jump 1, 2, 3 response.
Start by rephrasing the negative question more appropriately. Nod your head up and down subtly, which will imply the questioner agrees with you.
"Now, JUMP! Move your eye contact to someone on the opposite side of the room as you begin to deliver your response," she suggests. Then as you continue your answer, move eye contact again to someone near the original questioner. Then immediately take a question, if possible from the other side of the room from the original questioner, discouraging a rebuttal and a one-on-one conversation with that individual.
5. Zingers Top
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Prospecting is not something you do aggressively only when business is slow, advises sales consultant Colleen Francis. Prospecting is your business -- you must be continually expanding the number of people you reach out to.
(Source: EngageSelling.com)
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We have more on our minds than ever before, so our memory will inevitably fail us at times. Productivity consultant Jason Womack says it's important that you write more things down, taking notes of important moments of the day. But given how much information you take in each day, there's a second, vital step: Set aside time each day for reviewing those notes, to give them extra emphasis.
(Source: Dumb Little Man blog)
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It still takes ten years to be a success, web or no web, counsels marketing guru Seth Godin. The frustrating part is that you see your tactics fail right away. But if you are patient and make the right tweaks, you can succeed in the long haul.
(Source: Seth's Blog)
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Change initiatives usually begin with a major memo to staff or a meeting of all hands. But in addition to laying out the plans in clear terms, make sure you also let employees know how you intend to update them as events unfold.
(Source: Harvard Management Update)
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If you're planning a conference, consultant Mack Collier advises inserting breaks of 15 minutes if not half an hour between speakers, so people have enough time to ask questions of the speakers or mingle with other participants.
(Source: The Viral Garden blog)
6. Q&A with 8020Info:
Time Orientation For Planning
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Question: What is the best time horizon for strategic planning?
8020Info President & CEO Rob Wood replies:
If common practice is any indicator, the best timeframe for a strategic plan seems to be three years, with annual updates. Optimal strategic planning could focus on a minimum period a bit longer than your operational cycle (typically one year). Or it could range as far into the future as you think you can reasonably anticipate conditions for success -- perhaps as long as five or 10 years.
An equally important issue, however, is your psychological sense of time when you're making decisions, an issue neatly set out by Philip Zimbardo in The Time Paradox. He describes several key time perspectives you should be aware of when making decisions:
- Past-Positive: a past orientation to traditions, relationships and "the good old days"
- Past-Negative: a focus that recalls troubles, failures, regrets and missed opportunities
- Present-Hedonistic: a perspective that favours the moment and "living for today", which often includes a bias for pleasure, sensation-seeking and risk-taking
- Present-Fatalistic: a belief that you have no control over your fate or how it unfolds
- Future-Oriented: a "work-before-play" attitude that anticipates future impacts of actions today, leading to an emphasis on pro-active goals, discipline, meeting deadlines and achieving objectives
Which orientations are at the forefront in your planning discussions?
Past-Negative and Present-Fatalistic orientations might be the most damaging, but it seems to me your planning should reflect a balance of all these time orientations: learn from the past, act in the present and prepare for the future.
7. News From Our Water Cooler:
Advice For The Creative Top
Garth Fagan, the singular choreographer perhaps best known for his work in The Lion King, fielded questions in a talk-back after his company performed in Kingston last week. His award-winning work has been breaking new ground for decades, and he was asked how he avoided clichés and repeating himself, keeping the work fresh.
He replied by noting the importance of keeping at the creative effort until it was truly finished and "felt right" -- by implication, not giving up on the vision and not giving in to the safe path of convention or previous successes. A resident of Rochester (and airports, it seems), he conveyed how working in the most challenging market in the world, New York City, fires his passion and drives his motivation. He also credited the dancers he works with: not only for what they bring to a performance, but also how their particular abilities influence the design of a work so it harnesses their unique potential.
Challenge the best. Design for your special strengths. Keep at it. Garth Fagan's wisdom and experience offer lessons for all of us seeking success in the creative economy.
8020Info helps teams develop, communicate and implement more effective marketing communications strategies. We would be pleased to discuss your needs and welcome enquiries at (613) 542-8020, or by email at watercooler@8020info.com.
8. Closing Thought Top
"In the long run, a short cut seldom is."
-- Malcolm Forbes
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