In this 8020Info Water Cooler we rethink work schedules, customer service molehills, leadership responsibilities, really listening, developing others, and coaching when behaviours are bad. Enjoy!
Rethinking Work Schedules
How to Become a Great Leader
Beware of Customer Service Molehills
Should you Leave Your Superstars Alone?
The List: Coaching Questions for Bad Behaviour
Leadership That Really Listens
Reading: Governance as Leadership | HBR Family Business Handbook
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8020Info specializes in strategic planning, public consultation/ research, & marketing communications.
8020Info specializes in strategic planning, public consultation/ research, & marketing communications.
See our 8020Info Water Cooler for the latest highlights of interest to managers and leaders.
The 8020Info Water Cooler
Our newsletter is created to keep you abreast of some of the latest news and information of interest to small businesses, non-profits and public sector organizations. Water coolers are often the place where the best ideas are shared and we hope this newsletter — which we publish every three weeks — can serve a similar function in our own communities.
Vol-21_No-4_Mar_15-2021
March 13th, 2021
In this 8020Info Water Cooler we focus on persuading those who seem unpersuadable, gaining clarity, website focal points, brainstorming, insights on creativity and negotiating arguments. Enjoy!
Persuading the Unpersuadable
Gaining Clarity in the Pandemic
The Five Focal Points of Websites
Does criticism help or hinder brainstorming?
Lessons in Creativity from Da Vinci
Negotiating from a “One-Up” Position
Reading: Beyond Burnout & Rules of Contagion
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Vol-21_No-3_Feb_22-2021
February 21st, 2021
In this 8020Info Water Cooler we share insights for assessing and dealing with burnout, conflict, remote teams, the discomfort of bold plans for change, and anticipating customer needs. Enjoy!
Burnout and the Pandemic
How to Build Culture on a Remote Team
Great Businesses Anticipate
How to Handle Arguments
Questions to Self-Assess Burnout
Aim for confidence in your plans, not comfort
Reading: Conflicted and Never Split the Difference
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Vol-21_No-2_Feb_01-2021
January 31st, 2021
In this 8020Info Water Cooler we focus on anticipating behaviours in a post-pandemic world, matching leadership styles to organizational cultures, adding science to start-up methods, managing change in low-trust circumstances, and the Law of Triviality. Enjoy!
Clues to Your Post-Pandemic Future
Matching Leadership Styles to Organizations
Is there a Formula for Start-Up Success?
The Truth About Why People Buy
Coping with the Law of Triviality
When Trust Is Low, Take Simple Concrete Action
Essentialism and Data Detective
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Vol-21_No-1_Jan_11-2021
January 10th, 2021
In this 8020Info Water Cooler we share insights on decision-making, myths about strategy, HR trends, questions for reflection on 2021 goals, building resilience and audience-calibrated communications. Enjoy!
Barack Obama on Decision Making
Five Myths about Strategy
Building Focus and Resilience in 2021
Top HR Trends for 2021
David Allen’s Questions for the New Year
Audience-Centred More Than Ever
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