In this 8020Info Water Cooler we focus on making customer interactions easy, using experiments to introduce change, tips on delegation, standing behind staff, and why highly efficient leaders fail. Enjoy!
Make It Easy To Deal With You
The Passion Pit For Social Agencies
Why Highly Efficient Leaders Fail
Stand With People When They Mess Up
The List: Five Delegation Tips
Approach Change With An Experimental Mindset
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8020Info specializes in strategic planning, public consultation/ research, & marketing communications.
8020Info specializes in strategic planning, public consultation/ research, & marketing communications.
See our 8020Info Water Cooler for the latest highlights of interest to managers and leaders.
The 8020Info Water Cooler
Our newsletter is created to keep you abreast of some of the latest news and information of interest to small businesses, non-profits and public sector organizations. Water coolers are often the place where the best ideas are shared and we hope this newsletter — which we publish every three weeks — can serve a similar function in our own communities.
Vol-19_No-10_July_15-2019
July 14th, 2019
Vol-19_No-09_June_24-2019
June 23rd, 2019
In this 8020Info Water Cooler we cover chartering your teams, respecting client time, choosing best vs. safe decisions, reflecting on what might go wrong, how to deal with multi-party negotiations, and dark forests of the internet. Enjoy!
Devising A Team Charter
Managing Client Expectations On Time
The Best Versus The Safest Decision
Take Time To Ask: What Might Go Wrong?
The Model: Building Sufficient Consensus
Dark Forests of the Internet
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Vol-19_No-08_June_3-2019
June 2nd, 2019
In this 8020Info Water Cooler we explore questions to guide onboarding for new employees, probe reasons for procrastination, look at how stresses drive consumers to buy, and share warnings about collective decision-making. Enjoy!
Five Questions for Onboarding
Why People Buy
Stop Collective Decision-Making
Salespeople Don’t Need To Be Liked
The List: Making Leadership Training Stick
Procrastination Diagnostics
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Vol-19_No-07_May_13-2019
May 12th, 2019
In this 8020Info Water Cooler we look at the challenge of managing the pace of change at your organization, ways to map customer experience and service blueprints, improving how you post jobs, the value of being direct, and a model for strategic action — the OODA Loop. Enjoy!
The Pace of Change
Hold Back on Advice and Ask Questions
Subtlety Can Be Overrated
Why You Lack Job Applicants
The Model: OODA Loops
Mapping Client Experiences
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Vol-19_No-06_April_22-2019
April 17th, 2019
In this 8020Info Water Cooler we discuss how to fix common onboarding mistakes, the benefits of adding walking meetings into your day, what your business card should look like, and we walk through three steps for change. Enjoy!
Improving Your Onboarding
Yes, You Need A (Top-Flight) Business Card
“Wise” Sayings To Stop Saying
Insert A Walking Meeting In Your Day
The List: Novels With Ethical Lessons
3 Steps For Change
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