In this 8020Info Water Cooler we look at finding the balance between challenging and supporting your team, the 10 stories leaders tell, a case for consistency, how marketing aligns with sensitivity to time and money, and usability rules to help improve customer interactions. . Enjoy!
The Challenge-Support Ratio
How People Decide To Purchase
Consistently Be Consistent
Tips For Remote Teams
The List: 10 Stories Leaders Tell
Check Your Client Interactions
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8020Info specializes in strategic planning, public consultation/ research, & marketing communications.
8020Info specializes in strategic planning, public consultation/ research, & marketing communications.
See our 8020Info Water Cooler for the latest highlights of interest to managers and leaders.
The 8020Info Water Cooler
Our newsletter is created to keep you abreast of some of the latest news and information of interest to small businesses, non-profits and public sector organizations. Water coolers are often the place where the best ideas are shared and we hope this newsletter — which we publish every three weeks — can serve a similar function in our own communities.
Vol-19_No-11_Aug_05-2019
August 5th, 2019
In this 8020Info Water Cooler we focus on marketing to the primal brain, recruiting mistakes that leave you with second-best candidates, discovery questions to ask other leaders, and an approach to help teams that are stuck by creating psychological safety and focusing on workability. Enjoy!
Marketing To The Primal Brain
The Most Expensive Mistake In Recruiting
Leaders And Followers, Differences And Similarities
Think Before You Respond
Questions To Ask Other Leaders
Putting Humpty Dumpty Together Again
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Vol-19_No-10_July_15-2019
July 14th, 2019
In this 8020Info Water Cooler we focus on making customer interactions easy, using experiments to introduce change, tips on delegation, standing behind staff, and why highly efficient leaders fail. Enjoy!
Make It Easy To Deal With You
The Passion Pit For Social Agencies
Why Highly Efficient Leaders Fail
Stand With People When They Mess Up
The List: Five Delegation Tips
Approach Change With An Experimental Mindset
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Vol-19_No-09_June_24-2019
June 23rd, 2019
In this 8020Info Water Cooler we cover chartering your teams, respecting client time, choosing best vs. safe decisions, reflecting on what might go wrong, how to deal with multi-party negotiations, and dark forests of the internet. Enjoy!
Devising A Team Charter
Managing Client Expectations On Time
The Best Versus The Safest Decision
Take Time To Ask: What Might Go Wrong?
The Model: Building Sufficient Consensus
Dark Forests of the Internet
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Vol-19_No-08_June_3-2019
June 2nd, 2019
In this 8020Info Water Cooler we explore questions to guide onboarding for new employees, probe reasons for procrastination, look at how stresses drive consumers to buy, and share warnings about collective decision-making. Enjoy!
Five Questions for Onboarding
Why People Buy
Stop Collective Decision-Making
Salespeople Don’t Need To Be Liked
The List: Making Leadership Training Stick
Procrastination Diagnostics
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